Open Positions

THE ROLE

This position is one of importance because this team member is responsible for the client’s first impression of our hospital. In order to fill this position, you must be able to recognize and meet the clients’ needs. Some of these needs include making the client and their pet feel welcome, receiving timely service, being understood, being remembered and recognized. 

Primary Duties and Responsibilities Include:

• Customer Service Responsibilities– recognizing and meeting client needs; greeting clients and patients by name in a professional and friendly manner; Identify and work compassionately with clients in various emotional states, thorough knowledge of computer system; performing opening procedures (turning on computer system, counting the cash drawer, retrieving messages, returning phone calls, knowing surgery and appointment schedules); answering telephones; taking appropriate messages; making appointments; invoicing and dismissing patients, organizing and maintaining patient records, consent forms, payment forms, etc; Monitor flow from check-in to discharge;  preparing information packets; sending sympathy cards; responding to emails; making reminder calls; checking and responding to text messages in DaySmart; answering and fielding questions for clients and non-clients in regards to animal care and hospital services;  reconciling invoices, money and charge slips at end of day. 
• Understanding and following hospital procedures and protocols.
• Hospital Cleanliness Responsibilities– maintaining the appearance of lobby and reception area; including vacuuming, mopping, dusting, cleaning windows, wiping down lobby chairs, maintaining the lobby bathroom. 
• Animal Care and Treatment Responsibilities– greeting all patients by name; making pets feel welcome in hospital; recognizing severe cases in need of immediate attention; keeping animals isolated from others when necessary
• Emergency Situations: During an emergency situation, the customer service specialist’s job is to calmly explain to all clients what is happening, and how it is going to affect them and their pet. 
• Attend monthly staff meetings, regularly check work email. 
• Works regularly with other Receptionists, Technicians, Assistants, Veterinarians, and the public.
• Work schedule is Monday to Friday (with potential rotating Saturdays); either four (4) ten hour days or five (5) eight hour days.
• Reports to Lead Veterinary Technician and Director of Veterinary Services
• **This is by no means a complete list. Some tasks may be assigned to a specific staff member to complete. Some tasks may be added or removed from this list as deemed necessary for the safety and well-being of our patients and clients.

Physical Requirements: The ability to sit at a computer for long periods of time, ability to bend, stoop, lift up to 30 pounds, repetitive hand/ finger motion ( typing)

Working Conditions: Prolonged exposure to various aqueous solutions, including but not limited to, dish soap, chlorhexidine, and other cleaning agents, Potential exposure to isopropanol and, hydrogen peroxide. Potential exposure to isoflurane gas. Potential exposure to pressurized steam. Potential exposure to sharps including needles and surgical blades. Potential exposure to radiation producing machines. Prolonged exposure to animal hair and dander. Potential exposure to aggressive or unvaccinated animals. Will be exposed to highly emotional and stressful situations, unpleasant odors, noises and animal excrement.

THE COMPANY

Humane Pennsylvania’s mission is to building the best communities anywhere to be an animal or animal caretaker. Humane Veterinary Hospitals is how that mission is becoming a reality.  Humane Veterinary Hospitals is an AAHA accredited, multi-doctor, multi-location practice. Multiple brand new or newly renovated, state-of-the-art facilities include full service practices, walk-in clinics, mobile community services, and shelter medicine programs. HVH and Humane PA offer care to the community for sick and well visits, general surgery including dentistry, with full dental radiology. Pet owners receive top-notch client amenities and the highest quality care from a well-trained, professional veterinary team. HVH and HPA put pets and people before profit. That means our staff get to practice medicine that is not cookie cutter check list driven,  and is supported by innovative client supports and financial assistance.

HVH offers diverse and varied career opportunities or for a focus on particular areas of interest (general practice, surgery, community services, etc.) for all our veterinary staff. If you want to be a part of the future of both veterinary medicine and animal welfare, then we want to be your partner in success!

Humane Pennsylvania is an Equal Opportunity Employer (M/F/D/V)

THE PERSON

The ideal Veterinary Receptionist should:

• possess at least one year of Veterinary customer service experience; fluent in computer skills; math and writing skills; basic knowledge of small animal care including vaccine protocols, heartworm and flea/ tick prevention and associated diseases, such as kennel cough, parvo and tick diseases. 
• be an individual who is service oriented, professional, empathetic, and organized. Must also possess the ability to follow directions with and without supervision, to recognize certain behaviors in animals, and to refer questions to appropriate personnel. 
• possess at least one year of Veterinary customer service experience; computer skills, math and writing skills
• have a high school diploma or GED
• have basic knowledge of small animal care including vaccine protocols, heartworm and flea/ tick prevention and associated diseases, such as kennel cough, FIV/ FELV, parvo and tick diseases. 

If you want to learn more about this exciting, forward-thinking organization and taking the next step in your career, please forward your resume, cover letter and completed HPA employment application to:

Jennifer Henne, Veterinary Team Manager
Humane Pennsylvania
1729 N. 11th Street, Reading, PA 19604
Email: jhenne@hvhospitals.org